Fix a failed or incomplete extraction

If a document fails to process or the extracted hazards look wrong, it's usually the source file.

Try these steps

1. Re-download the SDS from the supplier to make sure it isn't corrupt.
2. Prefer a text-based PDF over a photo or screenshot.
3. Check the sheet is the current version for that product.
4. Re-upload — extraction runs again from scratch.

Still stuck? Contact support from the bottom of the Help Centre and we'll take a look.